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Routine Appointments

If you would like to book a routine appointment in advance, you can either phone us on 01297 20616 or contact a Clinician online by using our online triage form. 


Urgent Appointments

If your problem is urgent and you need to be seen on the day, please phone reception on 01297 20616 or call 111 if we are closed.

DO NOT SUBMIT an online consultation for urgent problems, as our online consultation service is not monitored continuously. To to make sure you are seen accordingly, please speak with our Reception team. 

We contact patients with conditions that require monitoring in order to invite them in for regular checks.

The practice will use the mobile number and/or email address provided for text messages unless you have specifically asked us not to. Please help us by keeping your contact details up to date.


Consult with a Doctor online

You can contact a Doctor online if your situation is one of the following:

  • Your problem is routine and you wish to book an appointment in advance
  • You want to ask the Doctor a question
  • You would like to request a sick (fit) note or other letter from the Doctor

Your Online Consultation request can be submitted 7am to 7pm Monday to Friday.


Home Visits

Home Visits are are for housebound patients or those unable leave their home to attend an appointment at the surgery. Patients will be asked to describe the nature of the illness so that doctors can prioritise the requests.

Please telephone 01297 20616 before 11.30am.

Visits are made in accordance to the severity of the condition. A set time for home visits cannot be given as this is dependent on the other calls on the doctors list. Please be patient, and only call us if you have new symptoms or your condition has worsened. 


Extended Access

This is an initiative across Devon whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on selected Saturday mornings).

Appointment types will vary, some being face to face and some via telephone. There will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor, paramedic, nurse or other health care practitioner. 

To book an evening appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate and cover all the relevant information and consent that we need to before we book an appointment for you.

If you or your family members become ill overnight or at the weekend and need medical advice outside of opening times, you should continue to call NHS 111.


Cancelling an Appointment 

It is important that you inform the reception staff if you are unable to attend your appointment. This will open that appointment up to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

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