FOLLOWING ADVICE FROM THE GOVERNMENT, WE HAVE TAKEN THE SAFETY PRECAUTION OF LIMITING ALL VISITORS TO THE PRACTICE.
IF YOU HAVE NEED TO VISIT THE SURGERY, PLEASE PRESS THE BUTTON ON THE INTERCOM TO THE LEFT-HAND SIDE OF THE DOOR AND SPEAK TO THE RECEPTIONIST. YOU WILL BE ASKED THE REASON FOR YOUR VISIT.
THE PRACTICE HAS CONVERTED TO TELEPHONE AND ONLINE TRIAGE BY A GP FIRST, IF THEY DECIDE THAT YOU SHOULD BE SEEN, THIS WILL BE ARRANGED FOR YOU.
IF YOU WOULD LIKE TO USE OUR ONLINE CONSULTATION SERVICE, YOU CAN DO SO BY CLICKING HERE.
IF YOU WOULD LIKE TO ORDER YOUR PRESCRIPTIONS ONLINE AND HAVE NOT ALREADY APPLIED FOR AN ACCOUNT, YOU CAN DOWNLOAD THE REGISTRATION FORM HERE. YOU CAN EITHER EMAIL THIS TO THE SURGERY, OR DROP IT IN THE POST BOX ON THE RED DOOR. ALTERNATIVELY, YOU CAN EMAIL YOUR PRESCRIPTIONS TO D-CCG.TOWNSENDPRESCRIPTIONS@NHS.NET.
WE APPRECIATE YOUR HELP AND SUPPORT AT THIS DIFFICULTS TIME AND WILL ENDEAVOUR TO DO OUT BEST TO HELP IN ANYWAY WE CAN.
TOWNSEND HOUSE TEAM
Our surgeries are all by appointment but, unfortunately, they cannot all be at 8.00am or 5.30pm! Please be patient with the receptionist when they are trying to find you a convenient time.
To make an appointment, either visit or telephone the surgery. If you wish to make an appointment with a particular Doctor you will need to book in advance.
If your need is urgent, please make this clear to the receptionist and be prepared to see the Duty Doctor (who may not be the doctor you usually see.) We will do our best to offer you an appointment that day in cases of genuine need. You stand a far better chance of a same day appointment if you contact us as soon as possible after 8.00am. Conversely, if you phone at 5.00pm for a same day appointment, you are likely to be disappointed unless your need is very urgent.
As we are a training practice there may be occasions when we have students observing . You will be asked to provide consent prior to the consultation and are under no obligation to agree to this.
We are now delighted to be able to offer the facility for patients to book appointments online using SystmOne online services, even when the surgery is closed. Patients will need to be registered for this service (registration form below). Once registered for these services patients will be able to book appointments online and cancel future appointments if required.
These services also offer the facility for patients to be able to order repeat medication and view their summary care record. We have created a ‘SystmOne online services FAQ’ for patients who have queries regarding the services. However should you have any further queries or would like to speak to a member of staff please contact the surgery on 01297 20616.
Download SystmOne Online Registration Form
SystmOne Online FAQ'S
Emergency Same Day Appointments
Patients requesting an urgent appointment will be booked with our duty doctor. Please note that these appointments will normally be offered to you in the afternoon. These will be ‘see and treat’ appointments where the doctor will only have time to discuss the acute emergency complaint.
For any other medical issues, you will be asked to book a routine appointment with a GP. Patients often feel their need is urgent but in reality many appointments could wait, e.g. prolonged cough, chronic back pain or contraception requests.
Review Of Medical Conditions
We regularly contact patients who are due either their six month or annual check-up. Patients will be contacted by text/email or telephone according to their surname. Patients with surnames A-C will be contacted in April, D-F in May and so on.
The practice will use the mobile number and/or email address provided for text messages unless you have specifically asked us not to. Please help us by keeping your contact details up to date.
Need to amend your contact details? Do so using the link below:
These can be pre-booked up to 12 weeks in advance to accommodate booking time off work etc. By the same token, the appointment could be for in just a few days’ time. The telephone number for these appointments is 01297 20616. Opening hours are 8am to 6pm.
Follow Up Appointments
Patients will either receive a text message, email or letter from the practice asking them to make an appointment or the Doctor will ask the patient to book an appointment as they leave the Practice. These appointments are not deemed urgent and patients will be offered appointments up to 3-5 weeks in advance. If the doctor feels the need is more urgent this will be communicated either in writing or by telephone.
These can be requested when patients require advice or wish to discuss a matter without needing to attend the surgery. The Doctors will normally return the call at the end of surgery but we cannot ever guarantee what time the call will be made. Alternatively the receptionist or secretary may be able to help with your query.
Waiting Room Blood Pressure Machine
Patients can take their blood pressure without needing to book an appointment to see a Nurse or Doctor. We have a waiting room blood pressure monitor; this enables patients to take their own blood pressure.
Once the machine has calculated the reading a slip with the results will then be printed, please fill in your details on the forms provided. Patients should then hand back those forms to any member of staff, patients records will then be updated accordingly.