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 HEALTH AND CARE FORUM FOR SEATON LOCALITY

In 2015 Health professionals and others with an interest in Health and Care issues were invited to join a Forum for Seaton and the surrounding parishes.

Meetings of the Forum have been held at Seaton and District Hospital since 2015 and members are very keen to encourage others to join, especially in order to represent patients and the public and in particular younger members of the community.

The Forum is one of five in the East Devon area, the others being Axminster, Honiton, Ottery St. Mary and Sidmouth and this provides a route for taking more general issues forward.

With recent changes in health services it is even more important that local people have their say.

Anyone with an interest in Health and Care matters or belonging to a group that they feel should be represented on the Forum can contact Tina Trapani who chairs the Forum by phoning 01297 21788 or by emailing nantinmumber@yahoo.com

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to your Medical Records

To apply to access your medical records please download, print and fill out our access form by clicking here. Ensure that the form is fully completed using a seperate sheet of paper if neccessary and return it together with a £10 fee (non-refundable).

Where copy records are required an additional fee will be payable which will not exceed £50.

A response will be provided as soon as possible and within any event within 40 days. Where an application is declined a reason will be given. In some cases, some parts of your medical records may be withheld.

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets or exceeds national criteria.

Download our complaint form by clicking here

Download our complaints leaflet by clicking here

How to complain

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem. You should address your complaint in writing to the Practice Manager. she will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.

Complaining on behalf of someone else

We keep strictly to the rules of medical confidentiality. If you are not the patient, but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third Party Consent Form is available.

What we will do

We will acknowledge your complaint within 3 working days and aim to have fully investigated within 10 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.

You will receive a final letter setting out the result of any practice investigations.

Taking it Further

If you remain dissatisfied with the outcome you may refer the matter to:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel 0345 0154033

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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