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Noticeboard

Please note the surgery will be closed on Wednesday 13th September 2017 from 1pm to 6pm. In this time if you require any medical advice please call 111 or in case of any emergency please dial 999.




Practice Charter

Our Responsibilities to You

    • You will be offered a health check on registering with the Practice.

    • We will offer an urgent consultation on the same day but not necessarily with your own doctor.

    • We aim to see you within 20 minutes of your booked appointment time.

    • You will be given an explanation for any delay of more than 30 minutes.

    • We will explain the likely effects of any drugs and revive your long-term medical needs at agreed times

    • Emergency care is available 24 hours a day, 365 days of the year.

    • We will visit you at home if you are too ill to be brought to the Surgery.

    • We will offer you advice on diseases prevention and health promotion.

    • You will have access to your medical records, written after 1 November 1991 (subject to any limitations in the law and subject to a charges)

    • If you believe that you need a second opinion, we will try to help you obtain this.

    • The contents of your medical records will be kept confidential.

    • We aim to have repeat prescription requests ready within 48 hours.

    • Doctors and staff are involved in continued education and training.

    • You have the choice whether or not to participate in research of medical student training.

    • Your suggestions and comments on our services will be welcome.

    • Any complaints will be dealt with as swiftly as possible. Please contact your Doctor or the Practice Manager.

    • You will be received and addressed with courtesy and respect.

    • We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients.               

    • The premises are smoke free                                                                                               

    • Copies of our Practice Charters are available to all our patients upon request 

    • You can speak to one of the Doctors or Nurses on the telephone

    • All test results will be avaliable to patients upon request as soon as they are received by the practice                                       

    • You will have a usual GP, you will be seen by that GP unless you wish to see another one   


Your Responsibilities

    • We ask that you treat the Doctors and all the Practice Staff with the same courtesy and respect.

    • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot.

    • You should not expect to be given a prescription every time you visit the Doctor.

    • Please remember to check your cupboards before ordering repeat prescriptions, order repeat medication responsibly

    • The less time a Doctor spends travelling, the more time is available for patients. Please do not ask for a home visit unless it is strictly necessary. We will always visit in case of genuine need but please be aware that the doctor could see 3-4 other patients in the time it takes to do one home visit.

    • If you are unhappy with us or the services we provide, you have the right to leave our list and register with another practice.


 
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